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Service Level
Agreements
Xand is committed to meeting or
exceeding all Service Level Agreements we've established. Our
standard SLAs can be modified to more accurately reflect a
client's specific requirements.
Based upon needs, we can
guarantee 99.5% uptime for
- network availability (internal
network and Internet connectivity)
- system hardware
- back-up facilities
Xand's support team will respond
to all outage calls within 15 minutes. All other support issues
will receive a response within 60 minutes (during normal
business hours).
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